This commercial warranty is effective 2024/10/22

As well as the legal warranties, DUO USA, inc. offers a commercial warranty subject to the following terms and conditions:

1. SCOPE

1.1. The DUO USA, inc. commercial warranty, hereinafter referred to as the “Warranty”, covers manufacturing or product-quality defects, including defects in the materials and electronic and mechanical components, excluding defects caused by:

An electronic proof (E-PROOF) is submitted to the CLIENT for each file to be printed: it is therefore the CLIENT’s responsibility to approve or modify the file before the order is sent for production. Any error relating to the printed visual is the responsibility of the CLIENT and DUO USA, inc. cannot be held liable for errors relating to the file sent, including priority orders at the request of the CLIENT, for which the EPROOF is submitted to the CLIENT for information only.

1.2. The Warranty does not apply in the case of forgery, deliberate improper use or destruction.

1.3. The Warranty only covers new products and does not under any circumstances apply to loaned or second-hand products supplied by DUO USA, inc..

1.4. The Warranty does not apply to printed materials.

2. TERM

The Warranty comes into effect on the product delivery date. The delivery date is the day when the product is available and released from the DUO USA, inc. premises (EX-WORKS delivery).
The term of the Warranty, which varies by product, is determined as follows:

– 1-year warranty for the following products: ONE, CASES, BAGS, FLAGS, BROCHURE HOLDERS, LIGHTS, ELECTRONIC COMPONENTS, HELIX, XPERIENCE, CARPENTRY ELEMENTS, TRANSPORT SOLUTIONS

– 2-year warranty for the following products: SUPREME, AXIS, SET, SPRINT, LITE BANNER, C.AIR², CONTOUR, HANGING SIGNS

– 5-year warranty for the following products: LIGHTBOX, H-LINE, C-LINE, XTENSION.SQUARED, XPRESSIONS, VIRAGE, HELLO.XPRESS, WALLFRAME

If a product is replaced or repaired under the Warranty, the Warranty term is not increased. The effective start date of the Warranty is still the day when the original product was delivered.

MAKING A CLAIM

3.1. It is the CLIENT’s responsibility to provide all supporting documentation to prove the existence of the reported defects or anomalies. The CLIENT must give DUO USA, inc. every opportunity to observe these defects in order to correct them. The CLIENT will refrain from carrying out the corrections itself or having them carried out by a third party.

3.2. A claim can only be made under the Warranty after DUO USA, inc. has been able to verify that the product defect exists.
If the defect verified by DUO USA, inc. is covered by the Warranty, the product will be repaired or replaced, at the sole discretion of DUO USA, inc.

If applicable, the cost for returning the goods to DUO USA, inc. is the responsibility of the CLIENT. DUO USA, inc.’s costs for labour, processing and dispatching spare parts are the responsibility of DUO USA, inc.
If the defective merchandise cannot be returned, DUO USA, inc. will provide its CLIENTS with the spare parts and instructions necessary for repair. No payment will be made for any other type of compensation, penalty or damages.

3.3. DUO USA, inc. reserves the right to substitute, stop manufacturing or modify any product or part at any time, without notice. If a part or product is no longer available or manufactured, DUO USA, inc. will replace it with a part or product with equivalent features.

Claims should be sent to the Quality Department, or to the sales representative who sold the product in question, using the following contact information:
– by telephone: (312) 421-7755
– by email: sales@duodisplay.com
– by post:

DUO USA, inc.
1700 W Irving Park Rd Ste 302
Chicago, IL 60613-2462
USA

As for all contracts between DUO USA, inc. and its CLIENTS, the Warranty is governed by Amercian law.

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