1. Who can order from the Duo Display Shop?
The Duo Display Shop is reserved for professionals from the event, trade show and visual communication industries.
You will be reminded to confirm your eligibility when registering for the Shop.
If you are an end customer or an exhibitor, you can select products and request to be contacted by an approved partner near you.
2. What are the benefits of the Duo Display Shop for our dealers?
As experts in displays, modular booths and large format printing for over 30 years, we have created a Shop that combines intuitive configuration of each product with fully integrated production.
- Configure each product with ease.
Which bag or transport container is compatible with this pop-up booth? Which baseplate weight should I choose for a particular flag height? We have made each product configurable to provide solutions for all of these questions. You are first provided with the recommended configuration, and then you can very easily add or remove options based on your needs.
- Have access to prices, including quantity discounts
As a dealer, all prices are displayed according to your price list. This allows you to respond even faster to your customers.
- Be autonomous in placing and tracking your orders
Since 2014, xpo.center has been used to view all current orders, download print files and validate e-proofs. With online ordering, you now have the option of managing your order from start to finish, starting with product configuration and continuing all the way to shipping.
- Save time by uploading your files as soon as you place your order
Now you no longer have to wait for an "order to be open on xpo" in order to download and validate your files. You can now upload your graphics as soon as your order is validated.
Our XPO platform has remained unchanged: you can access it directly from the Shop without having to enter your login credentials.
- Manage everything from the dashboard
You can now view your quotes, orders and invoices in the same space. With the "What's New" section, you can always stay up to date with what's happening at Duo. Account administrators can also manage their teams' access by assigning them three different status levels: admin, user, and user+.
- Contact people who can help from the Shop
If you find that you have questions, your contacts are displayed in your dashboard, and you may contact them by email or phone. You can also start a discussion using the brand-new chat feature.
Our goal is simple: to devote as much time as possible to supporting you by cutting down on the time that was previously spent on entering orders.
- Find all the spare parts available for our repairable and sustainable products
We have been pioneers in eco-design since 2007. Repairability of our products and their reuse is included of the specifications for all our products.
When designed our Shop, we made sure to provide all spare parts as well as factsheets and explanatory videos.
- Gain access to the best display offering on the market
Duo's display and booth solutions are designed and manufactured in France. They are exclusive, intuitive and reusable. Since 2007, they have all been eco-designed, use minimal resources for maximum functionality, are made from recycled and recyclable materials as much as possible, and are reusable and repairable.
This is how we help you offer the very best to your customers.
3. User status levels
USER
USER+
ADMIN
* For each User and User+, the Administrator can grant access to all the company's orders or only allow access to orders placed by that individual user.
Visitors who do not have access to the Shop can only view products without their prices.
4. How do I place an order?
Your orders will be validated manually by our teams.
The ordering process is as follows:
- Configuration and validation of your orders by you and your team.
- Our teams validate your orders within 2 hours for priority orders and within 24 hours for standard orders.
During this time, you will be given access to xpo.center to upload your graphics and generate your e-proofs. - Once our confirmation has been sent, you confirm the order by email or by validating the e-proof on xpo.
5. Why is manual validation necessary?
This step exists to confirm delivery times according to the desired quantity, as well as confirm shipping costs, especially for priority orders or orders weighing more than 100 kg.
We are aware that this step may be automated: we are currently working on this to provide you with an even more streamlined experience in the near future.
6. Production lead-times
- Standard lead-times = "Turnkey" graphic solutions, frame and graphic, or reprinting of graphics
You can find our production lead-times at the following link:
https://xpo.center/download/eur/general_information/production_times_for_standard_solutions.pdf
- Standard lead-times for frames without graphics = 3 days.
You may also place a priority order to cut the standard lead-time down by one day.
These lead-times are indicative only and may vary based on the quantities and the workload. The final lead-time will be communicated to you after validation of your cart, within 2 hours for priority lead-times and within 24 hours for standard lead-times.
These deadlines will indicate the shipping date, to which we invite you to add the delivery lead-time.